Support
Collect with confidence
Every purchase on MALISART is protected, from secure checkout to safe arrival.
Secure payment
Payments are processed through encrypted, trusted payment providers. We never share your card details with artists.
Verified artists
Every artist is reviewed before they can sell, and each listing must meet our quality and authenticity standards.
Insured delivery
Every shipment is tracked and insured for its full purchase price while in transit.
Authenticity
Original works are sold by the artists who created them, and many come with a signed certificate of authenticity.
Returns window
If a work isn’t right, you can request a return within 14 days of delivery.
Real people
If something goes wrong, our team steps in to help resolve it between you and the artist.
On this page
What's covered
- An artwork that never arrives
- An artwork damaged in transit
- An artwork that differs significantly from its listing (size, medium, condition or image)
- Payment issues on orders placed through MALISART
How to make a claim
Contact us within 48 hours of delivery (or of the expected delivery date, if the work hasn’t arrived) with your order number and photos where relevant. We review every claim and keep you updated until it is resolved.
Returns
If a work isn’t right, you can request a return within 14 days of delivery. If it arrives damaged or differs significantly from its description, tell us within 48 hours of delivery; in these cases the return is free. Full details are in our Returns & Refunds policy.
International duties & taxes
Prices on MALISART do not include import duties, local VAT or customs fees in the destination country (for orders shipped outside the United States). The buyer is the importer of record and is responsible for paying these charges to the customs authorities in their country. See Shipping Information for delivery times and costs.
Keep your purchase protected
Buyer Protection applies only to orders paid through malisart.com. Never pay an artist outside the platform, and let us know if anyone asks you to.
Still need help?
Our team is here for collectors and artists
Write to us and a member of the MALISART team will get back to you, usually within one to two business days.