Support
Returns & refunds
We want every artwork to feel right once it’s on your wall. Here’s how returns and refunds work on Claritas Art.
Last updated: September 30, 2026
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Return window
You can request a return within 14 days of delivery. The artwork must be returned in the condition it arrived, in its original packaging where possible, with any certificate of authenticity that came with it.
How to request a return
- Go to My account and open the order, or contact us with your order number.
- Tell us why you’d like to return the work. For damage, include photos of the artwork and the packaging.
- We send you return instructions and, where applicable, a prepaid shipping label.
- Pack the work carefully, using the original materials where possible, and ship it with tracking.
Damaged or not as described
If an artwork arrives damaged or differs significantly from its description, please tell us within 48 hours of delivery and keep all the packaging. In these cases the return is free, and you can choose a full refund or, where possible, a repair or replacement.
Refunds
Once the returned artwork arrives and has been checked, we issue the refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
For returns that are not due to damage or an incorrect description, original shipping costs and return shipping may not be refunded.
Items that can't be returned
- Commissioned and personalised works created to your request
- Works marked as final sale on the artwork page
- Artist memberships, once the membership period has started
Still need help?
Our team is here for collectors and artists
Write to us and a member of the Claritas Art team will get back to you, usually within one to two business days.